Grievance Redressal Policy

Grievance Redressal Mechanism

Kadam Investment is dedicated to providing exceptional service. However, if you are dissatisfied with any aspect of our mutual fund distribution services, we have a structured grievance redressal mechanism in place to address your concerns promptly.

Level 1: Customer Support

Your first point of contact should be our customer support team. Please raise your concern by emailing us at support@kadaminvest.com. We aim to acknowledge your grievance within 24 hours and resolve standard issues within 3-5 business days.

Level 2: Compliance Officer

If your issue remains unresolved after 5 business days, or if you are not satisfied with the resolution provided, you may escalate the matter to our Principal Officer / Compliance Officer at compliance@kadaminvest.com. The Compliance Officer will thoroughly investigate the matter and respond within 7-10 business days.

Level 3: AMFI & SEBI SCORES

As a registered mutual fund distributor, we strictly adhere to AMFI guidelines. If we fail to resolve your grievance satisfactorily within 30 days, you have the right to lodge a complaint directly with the Securities and Exchange Board of India (SEBI) through their SCORES (SEBI Complaints Redress System) portal at scores.gov.in.

ODR Portal

Investors can also utilize the Online Dispute Resolution (ODR) portal established by SEBI for resolving disputes regarding mutual fund investments if the grievance is not resolved through the standard channels.